• Members 37 posts
    Sept. 21, 2023, 5:06 a.m.

    Is there anyone familiar with the process of modifying or correcting ecommerce sales data in GA4? I've encountered multiple fraudulent sales on my Shopify store. While canceling these sales in Shopify, the corresponding "returns" aren't reflected in GA4. How can I adjust the data to ensure greater accuracy?

  • Mod
    Sept. 21, 2023, 5:11 a.m.

    If this doesn't happen often, you can create a refund event using the measurement protocol. You'll require the Google Analytics transaction ID (transaction_id) for the specific order you wish to refund.

    Additional details on this procedure can be located in the Google Analytics documentation: Link

  • Members 37 posts
    Sept. 21, 2023, 5:13 a.m.

    Hello @agkhy, I appreciate the information. I'm not extremely tech-savvy, so I'm a bit uncertain about how to create a "refund event." Do you happen to have more detailed instructions on the steps required for generating such an event?

    Furthermore, considering the prevalence of fraud, I'm surprised that GA4 doesn't offer a straightforward and user-friendly method for flagging a sale as fraudulent or returned, etc.

  • Mod
    Sept. 21, 2023, 5:15 a.m.

    You can utilize Google's Event Builder to establish the event. You'll need to complete all the fields and select "refund" as the event_name. This selection will trigger the appearance of additional fields specifically related to this event. As I mentioned in my previous response, this approach can be helpful for particular situations, but it may not be an ideal solution if you intend to use it frequently.

    In this instance, I don't believe it's a GA4 issue, as the tool merely receives the data provided by Shopify. The responsibility for including this option likely lies with the integration between Shopify and GA4. If a refund is initiated by the customer rather than being processed manually, a refund event should be transmitted to Google Analytics.

  • Members 37 posts
    Sept. 21, 2023, 5:17 a.m.

    Thank you for your responses, @agkhy. I suppose my frustration stems from the lack of a user-friendly method in GA4 to mark a sale as fraudulent, particularly for individuals who aren't highly tech-savvy. While our Shopify site has a relatively low order quantity, the average order value is quite high. Recently, I encountered an order flagged as fraudulent, amounting to $4600. This total carries over to GA4, distorting the appearance of my August data. When I canceled the order in Shopify, there was no corresponding adjustment in GA4. So, as you rightly pointed out, it may indeed be an issue with the integration. Nevertheless, I would have expected GA4 to provide a mechanism for flagging fraudulent orders. Even if for no other reason, it could offer Google valuable insights into the extent of fraudulent activity.

  • Members 24 posts
    Sept. 21, 2023, 5:19 a.m.

    I'm worried about the scenario where a user has chosen to opt out or hasn't given consent for GA tracking. In such cases, any manual refund workaround would likely need to be excluded as well. Ultimately, GA cannot replace regular backend sales history.