• Members 35 posts
    Dec. 21, 2023, 6:37 a.m.


    Over the past two days, my GA4 has encountered difficulties in accurately tracking data, and I'm uncertain about the cause. Specifically, the events "Begin_Checkout" and "Add_Payment" are not being tracked correctly. I am utilizing Shopify, and my website is julibees.com.

  • Mod
    Dec. 21, 2023, 6:38 a.m.

    We have examined the julibees.com/ domain and noticed that the "Begin_Checkout" event is not consistently triggered every time we click on checkout and land on the checkout page. It appears that the event fires for new users during checkout, but when adding a new product to the cart and proceeding to checkout again, the event does not fire.

    Could you please review the implementation to ensure that the "Begin_Checkout" event fires each time a user clicks on checkout and lands on the checkout page?

    Additionally, we are unable to verify if the "Add_Payment" event is firing when clicking "pay now" as we lack the testing credentials.