Need help to understand why my Shopify data is not syncing with my GA4?
Context: I have installed the Google app on my Shopify and also linked my Google Analytics, Merchant Center, and Google Business accounts. While most of the data is syncing correctly, some of it is not. Here's the detailed breakdown of the issue:
Engagement Data
Events: The "Total Revenue" event is not syncing under the event name.
Pages and Screens: "Key events" and "Total Revenue" are not syncing on a per-page basis.
Monetization Data
Overview: Data for "Item list name," "Item promotion," "Order coupon," and "Product ID" are not syncing.
Checkout Journey: Events such as "Add shipping," "Add payment," and "Purchase" are not syncing.
Users Data
Demographics: User data categorized by "Gender," "Interest," and "Age" is not syncing.
Explorations Data
Funnels Custom Report: The "Viewed Product" event is not syncing.
Support Challenges
I've contacted Shopify support, and they suggested that Google support should resolve this. However, when I reached out to Google app support, they referred me to the help center community. Both support channels have been unable to provide a solution.