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Why is my Shopify Analytics not tracking sessions Correctly?

pgpt
June 25, 2024
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    pgpt
    Members 55 posts
    June 25, 2024, 9:31 a.m. June 25, 2024, 9:31 a.m.
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    Since March, my Shopify analytics have been off, especially with session tracking—it's stuck at 5 sessions despite checking incognito on various devices. Seems like it's not picking up new data. Any ideas?

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    agkhy
    Mod 110 posts
    June 25, 2024, 10:08 a.m. June 25, 2024, 10:08 a.m.
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    I have identified the issue. This issue started when new GDPR guidelines for cookies and customer data collection. To resolve this, navigate to customer privacy settings in preferences. If you've collected data after consent, make sure that the cookies banner is enabled.
    For more information check Shopify Help Center | Configuring customer privacy settings

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