The EasyInsights Customer Journey Agent is an AI-powered system that automatically maps and analyzes complete customer journeys across channels, platforms, and touchpoints. It stitches together interactions from web, app, ads, CRM, product, sales, and more—so you can see how customers actually discover, engage, and convert end to end.

Funnels assume linear behavior, and most attribution tools focus on isolated touchpoints. EasyInsights maps real, chronological customer journeys across devices, channels, and systems—giving you the full story instead of fragmented views or assumptions.

Customer journey agent is built for brands with heavy ad spend, multiple channels, and complex, non-linear customer journeys. It unifies paid media, web, app, CRM, sales, calls, and messaging into a single journey view—so teams can understand how growth actually happens across the entire funnel, not just at the last click.

EasyInsights uses advanced identity resolution to connect users, leads, and accounts across devices, domains, and systems. This allows you to analyze journeys at both lead-level and account-level, even in complex B2B and enterprise environments.

Yes. Customer journeys update automatically as new interactions occur, ensuring your view of customer behavior is always current—without manual refreshes or reprocessing.

That's exactly what EasyInsights is built for. Whether your journeys span multiple domains, devices, channels, tools, or teams, the Customer Journey Agent automatically stitches everything together into a single, end-to-end view.

Yes. EasyInsights seamlessly tracks journeys across multiple websites and domains, so you never lose visibility when customers move between properties, regions, or brands.

Absolutely. EasyInsights maps journeys across web and product environments, allowing you to see how users move from website interactions to in-app engagement—and back—within one unified timeline.

Yes. EasyInsights captures calls initiated from your website and ties them to the complete customer journey.

For example, when a visitor clicks a “Call Now” button or dials a number after landing on a page, that call is connected to their prior ad clicks, page visits, and downstream CRM and sales activity—so you can see how inbound calls actually drive leads and revenue.

Most teams start seeing meaningful insights within 4 weeks, once enough data has been collected for patterns to become reliable. During this period, the system continuously learns from incoming data, with no manual setup or pipeline maintenance required.

If a custom model is needed for your specific funnel or business logic, it may take an additional 2-3 weeks to configure and optimize. After that, insights and audience quality continue to improve automatically as more data flows in.

EasyInsights integrates with calling platforms to track and attribute call interactions accurately.

Yes. EasyInsights tracks WhatsApp conversations as part of the customer journey and attributes them across marketing, web, app, and sales touchpoints.

For example, when a prospect clicks a “Chat on WhatsApp” CTA from an ad or landing page, that interaction is stitched into their journey alongside campaigns, site behavior, and eventual conversions.

EasyInsights integrates with WhatsApp Business Solution Providers (BSPs) to track and attribute chat interactions reliably.

Yes. EasyInsights tracks interactions across paid, organic, outbound, web, app, CRM, product, sales, calls, and messaging—so you can understand how channels work together, not in isolation.

EasyInsights ties attribution directly to real customer journeys, not isolated events. This helps you understand which channels, interactions, and paths truly influence conversion and revenue—beyond simplistic first-touch or last-touch models.

Yes. EasyInsights allows you to define customer journeys based on your actual GTM motion, sales stages, channels, or events—ensuring journey analysis reflects how your business really sells.

Yes. EasyInsights supports account-level journeys, making it ideal for B2B and enterprise teams with long sales cycles and multiple stakeholders.

No. Journeys are automatically generated, comparable, and always up to date. You get consistent, structured journey insights without manual stitching or brittle dashboards.

• Marketing teams gain clarity on real paths to conversion and can optimize campaigns based on what drives revenue.
• RevOps and Growth teams get full-funnel visibility to spot friction and scale proven journeys.
• Founders and leaders get instant clarity and a single source of truth for how growth happens.

The best way is to see it on your own data.

Book a demo to see how the EasyInsights Customer Journey Agent maps and analyzes even the most complex customer journeys end to end.